Export translations

Settings

Group

Language

Format

Export for off-line translation

Export in native format

{{DISPLAYTITLE:Time Planner:FAQ}}<languages/>

= FAQ do App =

== When there will be Google Calendar sync? ==
The objects in Time Planner are much more complicated and have more parameters than the ones in Google Calendar. Therefore, unfortunately the full-featured synchronization is not possible. But you can import your data from Google Calendar (please see "Data" tab), so you can have all important things in one place.

== How can I make the bubble stay longer than for one day? ==
Let's say you'd like to have 5 hours of reading a week or 50 kilometers of walking a month. Then create new scheduled activity of time value/quantity/value type -> make sure it is non-repeating -> set start date -> tap on the icon on the right to start date -> choose "End date" -> set up the rest -> Save. 
If choose "Till completed", the bubble will stay in Logging time until you complete it, even if it takes years.

== Why does the app require the access to SD card, including photos? ==
As there is data backup option (saving to & restoring from a backup file), the app needs to get to your SD card. I would rather name it "an access to SD-card", but that's how Play Market calls it, there's nothing I can do.

Time Planner doesn't interact with any of your media, documents etc., as it doesn't need it. Also it doesn't use any of analytic services and doesn't collect any of your data.

You can read more in our really short [[Special:MyLanguage/Time_Planner:Privacy_Policy|Time Planner Privacy Policy]]

== "Start time should be before end time" error in the app ==
For instance, when you try to set any activity from 10 PM to 07 AM, the app doesn't accept it, and shows the toast: "Start time should be before end time". Actually it's not a bug, but the restriction of the app for now, as it's very complicated to cross the midnight border without tons of errors for tracking system. I am actively searching for the solution, and eventually will find it, so it won't be an issue anymore. 
Here is what you do: start "timer" for the activity "Sleep" at 10 PM and stop it at 7 AM. This way the time is logged and saved to stats without any problems. Also you can create two different sceduled activities: for 10 PM - 12 PM, and for 00 AM - 07 AM.

== Meus lembretes estão 1 hora mais tarde/cedo do que o agendado. O que ha de errado? ==
Esse é um problema comum de alguns dispositivos com versões antigas do Android em alguns lugares na Rússia. O problema é que, o fornecedor não atualiza o fuso horário e a localidade no Banco de Dados, uma vez que o aparelhe é fabricado e vendido, e o Time Planner trabalha com o Banco de Dados mais recente. 
Nesse caso, tudo o que você precisa fazer é selecionar a localidade para outra cidade/país com o mesmo fuso horário. Por exemplo, se está em "-3 Sao Paulo", troque para "-3 Brasilia". Com essa alteração, tudo deve funcionar perfeitamente.

== Reminders don't work properly. What can I do? ==
* First of all, please see Options tab -> the switch next to Reminders is on.
* Then please check your system settings -> Notifications section -> Time Planner -> Allow. And another section Optimization -> Time Planner -> Do not optimize. Most probably it is an issue with your standard system settings (or performance optimization app) that cut off anything "excessive", including system alarm service. This way it saves some mintues of battery life for the price of glitches of the apps, including this one. 
* Sometimes it is the problem of some Chinese vendors, as they modify the standard Android services. It's next to impossible for the developers, to cope with this "improvising". Please search for the possible ways to fix this problem for your device it in the internet. 
If you have Xiaomi Redmi Note 3, here's the solution for you: http://en.miui.com/thread-223704-1-1.html 
* Also please make sure you have high priority of reminders within Time Planner (Options tab -> Reminders -> Priority of reminders -> High).

= FAQ da versão Pro =

== I have payed for Pro version, but the app looks the same. What should I do? ==
If you are not sure, if you have Pro version activated, go to Settings tab -> "Pro version" and see if you have "Gongrats! You have it!" line in the bottom. If you do, all Pro features are unlocked. 
If you still have a dialog saying that you have Pro version blocked, restart the app, I mean restart it completely, swiping it out of the backstack. If it doesn't work, it's possible that your payment has not been processed. Google sometimes declines the transactions if for whatever reason it doesn't like the card. If that's the case, I suggest you to look through your purchase list, and see if this app has been purchased.

De qualquer forma, posso retornar seu dinheiro para que você tente novamente.

== It resets some of my settings by itself and switches back to free version sometimes. What is wrong? ==
It happens mostly because of multiple Google accounts being active on one device. They are active in turns, and Pro version is linked only to one of them. That is why sometimes you see it switches back to free version by itself, and some settings are corrupted. Unfortunately, InApp Billing libraries [https://stackoverflow.com/questions/15263889/does-in-app-billing-support-multiple-accounts do not provide a solution for this]. 
Being logged in only one Google account used for the purchase, usually solves the problem. In case it is not possible, please [https://github.com/android/play-billing-samples/issues/2 try the following] 
Fix A (only works if the account used to make the purchase is the "primary" account on the device):
* Clear the data of the Google Play Store app.
* Open the Google Play Store and accept the terms.
* Open the app. Pro version should be active.
Fix B:
* Uninstall the app.
* Open Google Play and switch to the account used to make the purchase.
* Download the app you uninstalled in step 1.
* Open the app. Pro version should be active. 
In case none of the above worked, please send me your order number so I can check on that side too.

== Se eu planejar usar o Time Planner em alguns dos meus dispositivos, devo comprar a versão Pro para cada um deles? ==
Não, você não precisa. Para ter a versão Pro ativada em outro dispositivo, você só precisa estar logado com a mesma conta de email que você estava usando no momento da compra. Assim que você logar, reinicie o Time Planner completamente, removendo da memoria. A partir desse momento você também poderá usar a versão Pro nesse dispositivo.

== Como posso acessar meus dados em dispositivos diferentes, existe uma função de sincronia? ==
Nós não temos servidores que guardam suas informações, mas é possivel transferir seus dados usando o Google Drive backup file. 
Por favor, logue com a mesma conta Google em cada um dos seus dispositivos. Os dados não serão transferidos automaticamente, você terá que criar um arquivo de Backup no Google Drive no dispositivo 1, e então restaurar os dados a partir desse backup no dispositivo 2.

Please log into the very same Google account on every of your devices. The data would not be transferred automatically, you need to create a backup file on Google Drive on device 1, and then to restore your data from this backup file on device 2.

== How can I restore my Pro version after I've changed my mobile device? ==
* It's a good idea to create a backup file on your old device on SD card or on Google Drive (note what Google account you are using). You will see the file name in a toast, typically ''"time_planner_backup_yyyy-MM-dd__hh_mm.db"'', but you can rename it if necessary.
* As you have the backup file on your new device (on SD card/internal memory/Google Drive), log in the very same e-mail account you've used while purchasing Pro version. As you are logged in, restart the app completely, swiping it out of "Recent Apps" list. You'll see Pro version activated, and then you can restore from a backup file to have all your data and settings back.

== Eu doei para o seu app, e recebi um código. O que devo fazer? ==
Por favor olhe no [[Olekdia:Promo_code_activation|esse artigo]] e pegue o seu desconto para a versão Pro!

== How can I cancel my subscription? ==
While purchasing the Pro version of Time Planner, you are interacting with Google Play Subscription rules. You can cancel it in your Google Play Market account. [https://support.google.com/googleplay/answer/7018481 Here's the official instruction how to do that]. 
Uninstalling the app does not cancel the subscription.

Anonymous

Search

Export translations

Namespaces

More

Page actions

Navigation

Navigation

Wiki tools

Wiki tools

Anonymous

Search

Export translations

Navigation

Wiki tools

Page tools