Time Planner:FAQ

App FAQ

When there will be Google Calendar sync?

The objects in Time Planner are much more complicated and have more parameters than the ones in Google Calendar. Therefore, unfortunately the full-featured synchronization is not possible. But you can import your data from Google Calendar (please see "Data" tab), so you can have all important things in one place.

Why does the app require the access to SD card, including photos?

As there is data backup option (saving to & restoring from a backup file), the app needs to get to your SD card. I would rather name it "an access to SD-card", but that's how Play Market calls it, there's nothing I can do.

Time Planner doesn't interact with any of your media, documents etc., as it doesn't need it. Also it doesn't use any of analytic services and doesn't collect any of your data.

You can read more in our really short Time Planner Privacy Policy

"Start time should be before end time" error in the app

For instance, when you try to set any activity from 10 PM to 07 AM, the app doesn't accept it, and shows the toast: "Start time should be before end time". Actually it's not a bug, but the restriction of the app for now, as it's very complicated to cross the midnight border without tons of errors for tracking system. I am actively searching for the solution, and eventually will find it, so it won't be an issue anymore.
Here is what you do: start "timer" for the activity "Sleep" at 10 PM and stop it at 7 AM. This way the time is logged and saved to stats without any problems. Also you can create two different sceduled activities: for 10 PM - 12 PM, and for 00 AM - 07 AM.

My reminders are 1 hour late/earlier than I've set them. What's wrong?

This is a common problem of some devices with not newest Android versions in some locales in Russia. The thing is, vendors don't update time zone and locale database once the device is made and sold, and Time Planner works with the newest database.
In this case all you need is to set the locale to another city/country with the same time zone. For instance, if you had "+6 Ekaterinburg", change it to "+6 Butan". After that everything should work fine.

Reminders don't work properly. What can I do?

• Most probably it is an issue with your performance optimization app (or standard factory settings) that cuts off anything "excessive", including system alarm service. This way you can save a few hours of battery charge for the price of glitches of different apps, including this one. To prevent this, please whitelist Time Planner, or disable the setting mentioned above.
  
• Usually it is the problem of some Chinese vendors, as they modify some standard Android services. It's next to impossible for for the developers, to cope with this "improvising". Please search for the possible ways to fix this problem for your device it in the internet.
  

If you have Xiaomi Redmi Note 3, here's the solution for you: http://en.miui.com/thread-223704-1-1.html

• Also please make sure you have high priority of reminders set (Settings -> Reminders -> Priority of reminders -> High).

Pro version FAQ

I have payed for Pro version, but the app looks the same. What should I do?

If you are not sure, if you have Pro version activated, go to Settings tab -> "Pro version" and see if you have "Gongrats! You have it!" line in the bottom. If you do, all Pro features are unlocked.
If you still have a dialog saying that you have Pro version blocked, restart the app, I mean restart it completely, swiping it out of the backstack. If it doesn't work, it's possible that your payment has not been processed. Google sometimes declines the transactions if for whatever reason it doesn't like the card. If that's the case, I suggest you to look through your purchase list, and see if this app has been purchased.

In any case, I can always return your money back so you can try again.

It resets some of my settings by itself and switches back to free version sometimes. What is wrong?

It happens mostly because of multiple Google accounts being active on one device. They are active in turns, and Pro version is linked only to one of them. That is why sometimes you see it switches back to free version by itself, and some settings are corrupted. Unfortunately, InApp Billing libraries do not provide a solution for this.
Being logged in only one Google account used for the purchase, usually solves the problem. In case it is not possible, please try the following
Fix A (only works if the account used to make the purchase is the "primary" account on the device):

• Clear the data of the Google Play Store app.
• Open the Google Play Store and accept the terms.
• Open the app. Pro version should be active.

Fix B:

• Uninstall the app.
• Open Google Play and switch to the account used to make the purchase.
• Download the app you uninstalled in step 1.
• Open the app. Pro version should be active.
  

In case none of the above worked, please send me your order number so I can check on that side too.

If I plan to use Time Planner on a few of my devices, should I buy Pro version for each one of them?

No, you should not. In order to have Pro version activated on your another device, you just need to be logged in the very same email account you've used while purchasing the app. As you log in, restart Time Planner completely, swiping it out of the backstack. Then you will be able to use Pro version on this device as well.

How can I access my data on my different devices, is there sync option?

We don't have servers that store any of your data, but it's possible to transfer your data using Google Drive backup file. Please log into the very same Google account on every of your devices. The data would not be transferred automatically, you need to create a backup file on Google Drive on device 1, and then to restore your data from this backup file on device 2.

How can I restore my Pro version after I've changed my mobile device?

• It's a good idea to create a backup file on your old device on SD card or on Google Drive (note what Google account you are using). You will see the file name in a toast, typically "time_planner_backup_yyyy-MM-dd__hh_mm.db", but you can rename it if necessary.
• As you have the backup file on your new device (on SD card/internal memory/Google Drive), log in the very same e-mail account you've used while purchasing Pro version. As you are logged in, restart the app completely, swiping it out of "Recent Apps" list. You'll see Pro version activated, and then you can restore from a backup file to have all your data and settings back.

I've donated to your app, and received a code. What should I do next?

Please take a look at this article and get your discount for Pro version!

How can I cancel my subscription?

While purchasing the Pro version of Time Planner, you are interacting with Google Play Subscription rules. You can cancel it in your Google Play Market account. Here's the official instruction how to do that.
Uninstalling the app does not cancel the subscription.